The company deletes negative feedbacks on Glassdoor and pays its employees to post positive reviews on social media with Tripcoins that are worth pennies. Very high turnover of employees.
Edinurgh office feedback:
Managers falsify information about jobs, so you might end up doing a different job than the one you applied for. This happened to me and many others.
Managers avoid taking calls, and the company struggles to retain employees for the long term. From the first day in production, they expect a 90% satisfaction rate. There is a lot of pressure, customers are very demanding, and the company sets very high standards from the start, expecting you to remember all the details perfectly after classroom training, without giving you time to adapt, learn on the job, and build up experience.
They say they are gathering anonymous feedback to improve employee satisfaction, but in fact, they use the feedback to trace employees and use the honest feedback against them, secretly attaching it to their performance. Managers there are either very gentle or aggressive, but always with smiling faces.
I would also mention that the offline booking systems are more complex than those at Lloyds Banking Group. At least 40% of the offline systems are in Chinese, and employees are expected to use built-in translation tools to translate the language themselves. For example, the company uses its own communication app, similar to Microsoft Teams, where 50% of the content is written in Chinese. This is very inconvenient, especially when there is an error and nobody understands how to fix it, on top of the complexity of translation.
Managers micromanage every staff member, requiring them to ask for permission to go to the bathroom, acknowledge every read email and company update (how disgusting!), and at the end of the month, the company tests your knowledge to determine how well you have read the company updates on its operations, which are most of the time complex.
The company says it offers great career opportunities. It is hard to say, as managers work there for many years and hardly move, and some customer advisors have worked there for over a year or two but do not move up the career ladder.
