Overwhelming changes and poor management - Customer Advisor Trip.com Group Employee Review

Workloads are overwhelming. What the company want employee too achieve is almost impossible. Unfair specially if you are working as inbound EN, they are forcing you to assist customers that speak other languages with only use of translation tool. We are forced to say white lies although the result is impossible for guest to achieve for the sake of getting a positive survey. You often experience multiple changes of rest days in 1 month. You wouldn't imagine yourself working in the company in long term due to too much pressure and unfair distribution of workloads.