Pros
I honestly can't think of any. I feel bad for the staff who are still there and are constantly being given false hope that things will improve.
Cons
Performance reviews are seldom to none. Salary increases are pretty much unheard of (there are people there who have not been given a raise in 5+ years) Managers reasoning being that they "can't afford it". Hard work rewarded by more work that the slower staff cannot do themselves. Learn not to mention when you are finished a task and ask if there's anything else you can help with. This will lead to you being taken advantage of. If you ever mention that you are overwhelmed with work managers will respond simply with "job security". Unpaid mandatory annual work meeting in Toronto to see the agents get rewarded with prizes and trips. Sorry, you in head office don't get anything (can't afford it)