Disappointed - Consumer Support Representative TrueCar Employee Review

Unfortunately the shine dulls quickly and all the nice things they offer to distract us from the absolute train wreck that is CSC doesn’t distract you long. The queues really aren’t that busy but due to the lack of agents on the job, it makes the call queue constantly backed up. We are treated like children compared to the rest of the company and departments. It doesn’t matter how well you do this job or if you have perfect QA scores or if you never miss work, if you step out of line once you will not get a slap on the wrist, you will be fired. I have seen amazing tenured agents just be let go for the dumbest things. In fact or horrible department head Sean let go of two of our best tenured agents for the stupidest reason. It is incredibly hard to move up in this department. Career growth is practically nonexistent. Or quarterly bonuses are a joke compared to the rest of the company.