Leadership - Dealer Sales and Service TrueCar Employee Review

2.0
28 July 2020
Recommend
CEO approval
Business outlook

Pros

If you've done enough to suck up to the right people, they will keep you in place regardless of performance simply because you are "theirs". If you worked in the field, your compensation was on the higher end. Fully paid benefits.

Cons

From my time with TrueCar I have been able to experience the wide gambit of horrible, ethically questionable behavior that you hear about from bad TV tropes and sitcoms. Countless re-orgs, shuffling of leadership, and a constant disregard for employee and customer feedback has lead this company into the gutter. Just look at the stock price and business outlooks. Even prior to the pandemic, TrueCar lost the partnership with a company that effectively accounted for over 30% of its revenue driving business with no plans or outlines of how to recapture the market. There are easily 4-6 people within the Dealer Solutions team that no one can simply say how they impact and benefit the business other than just being in the big bosses inner circle. Shady sales deals, tons of inter office relationships dictating inbounds and operational priorities that it is a wonder how anything gets done "above board". But then you look at the HR team and realize that they are inept and powerless due to the executive team having bullishly operated in such a broken way for so long that there is no help in righting the ship unless there is a fundamental tear down. We have had 2 massive rounds of layoffs within the last 2 years, and it doesn't look like anything positive has come from them in terms of streamlining, shifting business plans and practices, or becoming more efficient in terms of spending and overhead. We are 2 months past our last major layoff, and there still is major confusion and no direction given to outline how the company is to survive and build or grow. Sentiment seems to be that the leadership is treading water until the major partner deal expires at the end of Q3 to then be bought out or sold. Its a ship without a rudder, compass, or any semblance of competent person at the helm. TrueCar constantly speaks about transparency, yet there is none practiced when it comes time to act on the words.

Explore other reviews about TrueCar

5.0
22 Mar 2026
Recommend
CEO approval
Business outlook

Pros

My boss and team were amazing. Super talented and collaborative.

Cons

The company as a whole started floundering and its goals weren't clear anymore.

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TrueCar Response
2mo
Thank you for sharing your feedback and for your contributions during your time with the company. We’re pleased to hear that you had a positive experience with your manager and team; fostering a collaborative and high-performing environment remains a key priority for us. We also appreciate your perspective regarding company direction and clarity of goals. As with any period of transition, maintaining alignment and focus is critical, and we recognize the importance of clear communication across the organization. We remain committed to strengthening this as we move forward. We appreciate your insights and wish you continued success in your future endeavors.
3.0
30 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great Benefits & Remote Work

Cons

No matter how hard you work, there’s no recognition or pay increase. I wouldn’t recommend using the open-door policy if you have concerns about a manager. I raised an ongoing issue and ended up being written up based on claims that I wasn’t completing my work, even though I was following instructions. When layoffs happened, I was unfortunately among the first to be let go. It felt like a real slap in the face after all the time and commitment I gave to the company.

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TrueCar Response
1w
We appreciate your feedback and thank you for the contributions you made during your time with the company. We’re pleased to hear that you valued our benefits package and remote work flexibility, both of which remain important components of our employee experience. We take feedback regarding recognition and our open-door policy seriously. TrueCar is committed to maintaining a workplace where employees can safely raise concerns and where all issues are reviewed fairly and objectively. While organizational changes and employment decisions are driven by broader business considerations, we understand that these transitions are difficult. We wish you the best in your future endeavors.
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