Toxic culture with mishandled layoffs and favoritism - Customer Success Manager (CSM) Truecaller Employee Review

1.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

ANOTHER ROUND OF LAYOFF - HIRING AND FIRING CULTURE Mishandling of employees, they laid off 70 employees in order to give silent promotion to boss's favourite employees. one more joker on the board.

Cons

HR team as usual - again mishandled the layoff situation. Still don't why is the CHRO still in the company. she should resign. random firing, not basis of rating but basis likes and dislikes

Explore other reviews about Truecaller

1.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

My experience with the company's culture and leadership raised several concerns. There appeared to be a lack of financial discipline and accountability around expenses and budget management. Entertainment and discretionary spending often seemed to receive greater attention than operational rigor and business fundamentals. I observed instances where expense approvals and spending decisions did not appear to be subject to the same level of scrutiny expected in a professionally managed organization. This created a perception of inconsistent governance and weak controls. There was also a strong emphasis on personal branding and internal visibility among some members of the leadership team, sometimes at the expense of execution, accountability, and team development. The overall culture felt heavily relationship-driven, with decision-making and approvals occasionally appearing influenced by personal networks rather than transparent processes and objective business criteria. Prospective employees should spend time understanding the company's operating culture, governance standards, and leadership expectations before joining.

Cons

The GTM organization was one of the most disappointing teams I've worked with. Success and visibility appeared to depend more on being part of the inner circle than on performance or business impact. Employees outside favored networks often struggled to get support, recognition, or access to decision-makers regardless of their contributions. There seemed to be a greater focus on relationships, internal politics, and social activities than on revenue growth, customer outcomes, or execution excellence. Meritocracy was difficult to see in practice, and promotions often appeared influenced by proximity to influential individuals rather than consistent performance. I also found it challenging to raise concerns or advocate for higher standards of accountability. Employees who questioned the status quo or pushed for stronger governance and professional discipline did not always feel supported.

1.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Some nice people, that’s it.

Cons

I do not know where to begin… Just Run Away from this toxic place. Poor ”management team” , these people know nothing about management or how to run a company. HR is just a joke😂very incompetent, unhelpful with inhumane behaviour. The latest redundancy is just a pure politics..it has been handled unprofessionally both from management and HR. Hidden promotions and salary raises were done. How discussing?!

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