LEAVE IF YOU CAN - Banker Truist Employee Review

I had a terrible experience with the company. There is a lot of short staff, the wait time to reach to branch support is about over an 1 hour. You get constants complaints from HST client they are facing fraudulent activities in their accounts. Most of the new accounts that you open are instantly fraud. There is no strong support system when you are opening business account. Anybody can come into the branch and open a business account without goin to the process of reviewing all of the documents that is actually required. The training is all virtual and not much to say because I didnt learn anything effective from the program. After your 90 days, once you finish all of your training, the branch operation will assigned your authority limit. ** IT TAKES FOREVER FOR THEM TO COMPLETE THIER ONE JOB**Luckily, I have outside experience from banking with another company because I wouldve been lost with Truist. The time hours depends on your manager, hence, it is expected to come in at 7:50 am on Monday and Fridays. They also do "flex hours" where if you have to work on a weekend, since of giving you one day off you can either come late in one day or leave early one day of the week. Vacation hours are not approved from your manager, it goes to a higher department. Make sure you keep a list of all the training you complete because if you make one little mistake they will come after you. My only advice is to keep a paper trail of all the conversation you have with whomever.