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      Truist

      Engaged employer

      Truist reviews

      DO NOT RECOMMEND WORKING HERE. - Customer Service Representative (CSR) II Truist Employee Review

      1.0
      8 Sept 2022
      Customer service representative (csr) ii
      Recommend
      CEO approval
      Business outlook

      Pros

      I am not really sure I have anything positive to say about the company. If I could’ve given zero stars I would’ve.

      Cons

      This company has managers in positions that they do not belong in, when a manager can take it upon himself to manipulate your time card and causes your check to be short And when confronted upper management makes excuses for that person versus taken accountability and making it right. No clear description on what the job title is or requires. No resources, understaffed, overworked employees. Terrible management, terrible turnover rate , unethical company . DO NOT RECOMMEND.

      Explore other reviews about Truist

      5.0
      31 May 2026
      Vice president
      Recommend
      CEO approval
      Business outlook

      Pros

      Worked under great leadership and with awesome teammates. Great compensation and benefits. Direct leaders listened to the input of teammates to make process better within department.

      Cons

      Constant changes, so processes were never were the same after a few months.

      4.0
      23 June 2026
      Universal banker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits and pay with very good training programs, lots of opportunities for growth

      Cons

      The culture struggles to figure itself out after the big merger. Lots of senior employees were bitter about younger/new hires getting paid well. Lots of dealing with hierarchal mindsets that get in the way of the actual work.

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