Leadership doesn't know where it's going - Robotic Process Automation (RPA) Developer Truist Employee Review

2.0
15 June 2023
Recommend
CEO approval
Business outlook

Pros

Decent compensation Tech stack more modern than other mid sized banks

Cons

Constantly reorganizing in IT No real vision for Intelligent Automation program Internal IT support worst I've ever seen - tickets get rerouted endlessly, often getting reassigned to the team who opened the INC in the first place. Will have no shows or no answers for CHGs creating avoidable delays. People don't read INCs, so tons of time is wasted being asked about things already documented. Very few people will offer input to other teams or contacts to reach out to without escalation. Constant freeze periods - standing 7am-7pm freeze windows. RTO announced out of the blue in off hours email Thursday night. Managers were not notified or prepped in advance so we're not positioned to answer questions. The first attempt to extinguish the expected fires was very out of touch - essentially we realize people have questions, but we won't address any of it until next week. Second email also used mixed language making the policy seem unclear. Finally a week later they downplayed concerns and had the balls to say hybrid, 3 days in the office.

Explore other reviews about Truist

5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

They have excellent work culture and benefits. There's always something fun planned for the employees.

Cons

No remote work available for my position.

1.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

Good team if you are lucky.

Cons

Horrible systems Incompetent Management Disconnected from Reality

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