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      Trupanion

      Engaged employer

      Trupanion reviews

      No transparency - Claims Trupanion Employee Review

      3.0
      15 Jan 2026
      Claims
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits and flexibility, a lot of great coworkers

      Cons

      No transparency - we have been experiencing low work loads for months and been told it’s a software issue not pulling tasks properly, it’s just due to reorganizing responsibilities, not to worry, and then they suddenly did a layoff where a substantial amount of upper management was removed, and the communication to the team has been minimal.

      avatar
      Trupanion Response
      5mo
      Thank you for taking the time to share your insights and experience of working at Trupanion. We genuinely are glad to hear that you have built strong connections with your colleagues and value our benefits package. We also acknowledge the areas you've mentioned that need improvement when it comes to departmental communication and the frequency and content of messaging coming from leadership. If you have any additional feedback or insights you'd like to share, we encourage you to set up a confidential time with People Operations and your People Business Partner.

      Explore other reviews about Trupanion

      5.0
      3 May 2026
      Sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Five weeks pto from start.

      Cons

      Taking time off can drastically affect your pay.

      1
      2.0
      18 June 2026
      Medical records specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

      Cons

      The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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