Trauma, gaslighting, constantly shifting goalposts - Technical Support Specialist Trupanion Employee Review

1.0
19 May 2022
Recommend
CEO approval
Business outlook

Pros

Dogs? Decent benefits. Work from home,

Cons

Toxic work environment, misleading direction, constantly shifting goal posts, ineffective leadership, retaliation, and feelings winning out over professionalism. My time there was fine at first. Then the cracks started showing and became gaping chasms. More and more responsibilities were lumped on my team, with zero support, or resources allocated to assist us. We were chronically understaffed for over a year, and constantly were told that they were unable to hire anyone. When we asked for help, help was actually rescinded making our jobs more difficult. WE had zero leadership on our team for months, and then we were told that we had failed in several aspects that we had called attention to and raised concerns about month prior. Our leadership had decided to stick its head in the sand and needed scapegoats when the time came. I would advise anyone to avoid like the plague.

Explore other reviews about Trupanion

5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

Cons

The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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