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      Insanely Incompetent Leadership - Account Manager Trupanion Employee Review

      2.0
      21 July 2023
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Maternity Leave, sabbatical, ample PTO

      Cons

      What truly set Trupanion apart from other disasters I've witnessed was their knack for hiring the most incompetent and clueless individuals for leadership positions. It's like they actively sought out people who were allergic to competence and rational decision-making. These leaders lacked the ability to inspire, guide, or even manage their teams effectively. Instead, they created an atmosphere of fear and uncertainty, driving away any semblance of talent that might have remained.

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      Trupanion Response
      2y
      Thank you for taking the time to share your review! We are glad to hear that you have enjoyed our time off programs. Communication and collaboration are areas Trupanion value deeply so we appreciate you for sharing honest feedback on how we can continue to foster these pillars across the company. If you would like to discuss your concerns further, please feel free to reach out Jennifer.Hernandez@trupanion.com to set up time for a confidential conversation.

      Explore other reviews about Trupanion

      5.0
      3 May 2026
      Sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Five weeks pto from start.

      Cons

      Taking time off can drastically affect your pay.

      1
      2.0
      18 June 2026
      Medical records specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

      Cons

      The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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