For insurance, not bad but not great - Retention Specialist Trupanion Employee Review

2.0
5 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Working from home. Salary wasn’t bad.

Cons

Depending on the department you had to do everything yourself and couldn’t transfer clients to someone to have them explain why something was the way it is. Like claims didn’t take phone calls so you’d have to explain everything and then also send follow up emails to some clients explaining why things happened the way they did and you didn’t always have enough time to go through your emails because of how busy the calls would be

Explore other reviews about Trupanion

5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

Cons

The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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