Went downhill - Anonymous employee Trupanion Employee Review

2.0
9 May 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working with hospitals, when they wanted to talk to you. Coworkers were great, if they worked.

Cons

Company went downhill within my time here. Several internal changes, layoffs of employees who did not deserve it. Some workers would cheat the system on their calls, management knew and did nothing. One even got promoted. Your hard work does not get recognized. Metrics changed constantly, and compensation hardly reflected it.

Explore other reviews about Trupanion

5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

Cons

The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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