Amateur's - Customer Service Representative Trupanion Employee Review

1.0
16 Jan 2016
Recommend
CEO approval
Business outlook

Pros

It's nice to bring your pet to work. But it's a stressful environment and even the pet's feel it.

Cons

The managers are amateurs and don't know what they are doing.

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Trupanion Response
10y
We appreciate each and every piece of feedback that we receive, and strive to make Trupanion a happy, energetic and comfortable place to work. We are constantly working to improving all parts of the company and utilize tools like this to garner and address concerns.

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5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

Cons

The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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