Best job I’ve ever had but there’s still down sides - Claims Specialist Trupanion Employee Review

4.0
28 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Lots of PTO, good benefits, and I generally enjoy my job.

Cons

They’ve changed our pay structure recently but it only benefits less productive employees. It resulted in a substantial pay cut for me. Feels like being penalized for being good at my job. They talk a lot about how to move up in the company but so far almost half of my coworkers that have gotten promoted ended up being laid off when they decided they didn’t need that position anymore. Job security is important to me so I skip promotion opportunities because my position is relatively safe.

Explore other reviews about Trupanion

5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

Cons

The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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