Great Mission, Awful Bullying Problem - Senior Social Media Manager Trupanion Employee Review

1.0
23 May 2025
Recommend
CEO approval
Business outlook

Pros

- the mission itself is noble and fulfilling for employees who are pet parents themselves. - great office vibe. Mandatory 3 days a week in-office but the days are flexible. - free insurance for one pet - office dogs

Cons

- Leadership avoids addressing topics perceived as politically sensitive, limiting opportunities to openly support and communicate a pro-DEI stance. Openly fears “upsetting red states”. - Insufficient budget allocation for essential tools and applications limits employees' ability to develop skills and maximize growth within their roles. - Leadership consistently demonstrates poor decision-making and ineffective management. - Communication is severely lacking; directors may go days without responding when conflicts arise. - Leadership and HR enable toxic behaviors by failing to address bullying, leading to significant talent loss. - Leadership lacks a clear vision for its employees, creating ongoing misalignment and repeated operational failures. - Middle managers receive minimal support or structured coaching, hindering professional development and performance. - Job roles frequently expand beyond the original description without proper acknowledgment, with leadership framing it as adaptability rather than addressing workload concerns. - Leadership has limited understanding of social media strategy and audience engagement, requiring repeated clarification of fundamental digital metrics.

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Trupanion Response
1y
Thank you for taking the time to share your experience working at Trupanion. We are sorry to hear that your experience was less than satisfactory despite being aligned with our mission to help pets. At Trupanion, we take concerns about bullying seriously. If you feel comfortable sharing feedback, we encourage you to contact People Operations at PeopleOps@Trupanion.com to set up a confidential conversation.

Explore other reviews about Trupanion

5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

Cons

The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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