Strong product, leadership more comfortable setting targets than understanding them - Enterprise Account Manager Trustpilot Employee Review

The main tension is between what gets decided at leadership level and what actually works in the field - particularly in segments with dynamics that don't always match the assumptions behind global strategy. When strategic direction shifts, it tends to arrive as a fait accompli rather than a conversation, and the feedback loop between senior ICs who know their segments deeply and the people setting targets is thinner than it should be. This creates friction that isn't about effort or capability - it's about alignment. Quarterly pressure can also produce a short-term focus that feels disconnected from the realities of enterprise selling cycles. The company has a strong set of stated values, and at team level they still mean something. Higher up, though, they seem to carry less weight when they come into tension with business pressure - particularly when it comes to employee wellbeing. The gap between what is communicated and what is practiced has become harder to ignore.