Avoid These Crooks At All Costs - Customer Success Manager Trustpilot Employee Review

Don’t be fooled by the job title, you are simply a debt collector. Trustpilot uses extremely aggressive auto-renewal policies hidden in their contracts to threaten small businesses with 300-400% increases. When I questioned these practices I was told “Well we don’t actually do it, we just want to scare them into thinking we will.” Here’s another kicker, if one of your struggling customers asks for an invoicing hold, it comes out of YOUR pay so you are disincentivized to help them. Most are not even given this option and you are instructed to tell them that they will be immediately sent to a collections agency if they do not pay their invoices. Due to new rules, defamatory reviews will not be removed even when it is painfully obvious that they are fake. This will cause you countless headaches as you have to deal with furious customers whose reputation is being unjustly slandered. For the sake of your happiness and mental health I implore you to steer clear of Trustpilot.