Pros
Figured my 5-star rating would garner more attention. So let's begin! Sales Training seemed to be ok, there is opportunity for growth if someone up the chain of command likes you as a person and doesn't care about your work ethic (more on that later), and hours are fantastic.
Cons
"Drink the Kool-aid" type of culture. If you don't conform to who they want you to be, you'll be flagged as being "difficult" or "free-thinker" which makes you run into more problems down the road because you don't want to be the robot they want you to be. EXTREME favoritism environment. Tumi does not care how hard you work or how great your performance is. They'll take care of someone they like because of the "good ole' boys and girls club". Managers will go out of their way to embarrass you in front of "clients" in order to defuse a situation or just because "I'm old and I know more than you. You're just a kid." Most clients are the worst. You think you've experienced bad customers? HA! You clearly have not worked at Tumi. You would think that someone between the ages of 40-65+ would be more well mannered and respectful right? WRONG. These people are extremely entitled to whatever they want and if you try to do your job they'll pull out the old "I'll just take it up with corporate." card. Like that scares you or something. Not to mention, they feel as if they're the ones running the company! I don't know if it's because they think they're above everyone because they can buy expensive luggage and feel that they can treat you however they please, but they were ridiculous and I'm surprised I didn't meet one outside after work. If they can leave reviews about us, then the workers should leave reviews about them. Tumi does not care about your personal life. Your life and everything about it morphs into Tumi. They don't care if you have enough family time, personal time, or even time for anything you need to do such as school. Even worse, my upper management couldn't find it through their thick skulls that I am in the military reserves. Meaning they would have me close the night RIGHT before I needed to drive home and then 2+ hours to my armory for my monthly drill. My manager then tried to throw it in my face saying "It was your choice to join the military." Yeah, but it was also my choice to work here as well. They then would try to be slick and use my ONLY weekend off for my drill weekend! Extremely depressing and toxic culture. You would be by yourself for hours on end waiting for someone to walk through the door. Boredom does something to the human mind psychologically when it's extended for long periods of time. My management would also be very condescending, two-faced, and arrogant. Even then my senior manager felt the need to gaslight you on everything. This is not a healthy work-environment. Almost like my manager wanted to be like the clients that came through the door and they saw that you need to step on others to get to the top.