Pros
Working at U-Haul was a solid stepping stone in my career. The training was thorough, and I felt well-prepared to handle customer interactions. The flexibility of working from home was a huge plus, and the support system from managers and team leads made a big difference. There were always opportunities to grow your communication, multitasking, and problem-solving skills. I also appreciated how performance was tracked fairly and how we received regular feedback and encouragement.
Cons
The work can be fast-paced and repetitive, especially during peak moving seasons. Dealing with upset customers occasionally takes a toll, but the tools and scripts provided help ease those moments. Some shifts can be long, and breaks are fixed, which might not work for everyone.Additionally, U-Haul does not provide any work equipment (no laptop, headset, or accessories), and they are very strict about internet speed and system requirements. This can be a challenge for people who don’t already have the right setup.