Reservation clerk - Reservation Clerk U-Haul Employee Review

Working here has genuinely transformed my life. The opportunities, support, and benefits that come with my role have made a lasting impact, and I’m grateful every day for the ways this company invests in its people. The benefits package in particular is outstanding, and when used fully, it really elevates the employee experience. Over the last few months, the cultural shift within the company has been noticeable and overwhelmingly positive. Processes feel more streamlined, communication has improved, and the overall work environment feels more aligned, supportive, and productive. The changes haven’t just been talked about, they’ve been seen, heard, and felt across the organization.

While I don’t have any cons, I do want to highlight something that could help employees even more. We have so many incredible benefits available, but not everyone realizes just how much they can take advantage of. Encouraging employees to explore, understand, and use these benefits to their fullest potential could make a huge difference in their overall experience. With a bit more visibility and education, even more people could benefit from what the company already offers.

Good for gaining quick customer service experience, and the customer-facing side of the job keeps you busy.

Zero Work-Life Balance: Your personal life is virtually non-existent here. Between working incredibly long hours without overtime pay and the constant pressure to be connected, you can never truly clock out. Unrealistic Availability Expectations: The owner (Joe) requires your personal phone number to be available to anyone, at any time. You are expected to answer work calls during your off-hours, completely erasing the boundary between work and home. Lack of Management Support: U-Haul focuses entirely on the customer at the absolute expense of the employee. Management routinely allows customers to curse at and verbally abuse frontline associates without ever stepping in or backing up their staff. Flawed Technology: The internal booking and rental systems crash on a weekly basis. This leaves associates stranded, forced to repeatedly apologize to frustrated customers because the tech simply doesn't work. Poor Communication: Corporate-level communication is completely dysfunctional, making it incredibly difficult to get answers or support when things go wrong on the floor.