Changes. Too many all at once. - Product Support Specialist UKG Employee Review

3.0
16 Oct 2025
Recommend
CEO approval
Business outlook

Pros

I liked my colleagues and the manager that hired me. Most of the customers were great to work with.

Cons

Once the company got into a reactive posture, everything went downhill. -Raises were a joke -Mandatory overtime outside tax season -Contentious 1-1 meetings that were supposed to make me quit (my realization after the fact) -Harder to access the knowledge needed from engineering and development -The senior management team seemed to know little or nothing about the payroll/time and attendance functions that the company products performed. Leading to impossible goals and missed targets. -lots of off shoring. Made setting up needed meetings with US based customers and devs very challenging.

Explore other reviews about UKG

5.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Great work-life balance Unlimited PTO 401k Match

Cons

There have been a lot of frequent changes to adapt to.

1.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

There was once a great company named Ultimate Software, it was destroyed by a hostile takeover from H&F, a private equity firm, and a merger with Kronos to become UKG. There are very few Pros since that time.

Cons

When this company was Ultimate Software, prior to the takeover from H&F and the merger with Kronos, it was a world class company with top shelf people. The company Motto was "People First" and they truly lived by that motto, never a layoff, great working environment and stealer benefits. Since the takeover and subsequent merger with Kronos, to become UKG this company has taken a path of "Money First", which is understandable given the greedy nature of Private Equity Firms like H&F. They have systematically closed most of the offices across the US and have been expanding their footprint in Noida India, for obvious reasons. The leadership that has been put in place by H&F is clearly focused on IPO. And we all know what that means, clean up the books and make the company look as good on paper as possible. Can you say "Lipstick on a Pig". This was once a great company when it was run by Scott and Viv but now it has gone the way of the Private Equity management and is heading for a great fall.

3
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