Going downhill quickly - Product Support Representative UKG Employee Review

2.0
4 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Some employer paid benefits Office is closing so we'll be fully remote (but also probably the first to get laid off soon) Wellness stipend Okay pay

Cons

I started in 2025, so I haven't even been here quite a full year and the decline has been immense just since I started. Firing people for voicing their opinions on the company's direction or where things could work better. Constant shifts in work with no clear directive and resources are almost entirely out of date. Pushing for AI usage consistently (environmentally horrible and it's activately taking jobs within the company) Offshoring jobs to India en mass. Sending trainers to India to train them how to do our roles and staffing in the US is steadily decreasing. 100% paid benefits changed for 2026 and are now partially employee paid. "Unlimited" PTO is a scam. It's actually 20 days. They use it against you and your metrics, hold it over you if you actually take time off, and it's just a way to market a false promise but not pay you out accruals once they lay you off or fire you. Metrics keep going up with no additional product training. We're the blind leading the blind. Office culture is toxic MICROMANAGEMENT is by far the WORST here of any job I've ever worked. They give you not great training, with no continued education on the product following onboarding, but expect you to perform excellently. Communication from upper leadership is shady, non transparent, and very typical corporate. Little to no growth opportunities.

Explore other reviews about UKG

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great campus, great managers and intern program supports you well

Cons

None i can think of

1.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

There was once a great company named Ultimate Software, it was destroyed by a hostile takeover from H&F, a private equity firm, and a merger with Kronos to become UKG. There are very few Pros since that time.

Cons

When this company was Ultimate Software, prior to the takeover from H&F and the merger with Kronos, it was a world class company with top shelf people. The company Motto was "People First" and they truly lived by that motto, never a layoff, great working environment and stealer benefits. Since the takeover and subsequent merger with Kronos, to become UKG this company has taken a path of "Money First", which is understandable given the greedy nature of Private Equity Firms like H&F. They have systematically closed most of the offices across the US and have been expanding their footprint in Noida India, for obvious reasons. The leadership that has been put in place by H&F is clearly focused on IPO. And we all know what that means, clean up the books and make the company look as good on paper as possible. Can you say "Lipstick on a Pig". This was once a great company when it was run by Scott and Viv but now it has gone the way of the Private Equity management and is heading for a great fall.

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