Pros
Benefits and ability to work from home. That is the end of the list.
Cons
The training for this role was completely improvised and inadequate. This lead to perpetual confusion during my time in the role and you could not look to leadership for guidance as they were mostly newly hired managers who had zero experience in your role. Favoritism runs rampant in this dept. Promotions are rare. Since management had no experience in the role all you received was vague feedback until you reached a point of no return and were blamed for mistakes you tried to prevent but were told it was your responsibility to figure out. Project Managers continuously threw our role under the bus to customers and we received no support from our own Managers who were only concerned with pleasing their managers at the expense of their workers sanity.