Pros
Great medical benefits - you’ll need them to work at Kronos.
Cons
Upper management isn’t listening to the needs of support teams. You can’t expect a new hire to immediately close hundreds of cases a month when issues are complex, partners/development hold onto them for months, then support reps are held responsible for not closing cases timely. Clients aren’t properly trained to use Kronos products and neither are we. No internal training is provided; it’s been brought to upper management several times over the past two years with no action taken. Processes aren’t clearly defined. Communications are not accurate or sent out timely. There’s no work-life balance for anyone in support. Teams that were allowed to work remote are no longer permitted to, yet Kronos posts articles on LinkedIn about supporting employees being remote. All focus has been on metrics and the expectations of upper management are unrealistic. Support members get sick every other month because the environment is so hostile and toxic. Metrics are great to measure progress but upper management has lost sight of human beings making up those metrics. One executive is notorious for dehumanizing support teams and needs to be removed from Kronos. They’re not leadership material and they aren’t respected by lower management or support teams because we’ve all been set up for failure.