Just not so sure anymore - Support Manager UKG Employee Review

3.0
24 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Total comp package and benefits; great people at individual contributor through middle management levels

Cons

The brand may be "Our Purpose is People" but the culture is grossly lacking. It is nothing but a cute slogan, becoming laughable and meaningless. There are many smart and talented people at UKG that are wonderful to work with - but at the executive leadership level, something is very, very off, and it is being felt throughout the company. Employees are not cared for and this is evident in many ways, most notably in the lack of work flexibility and stringent in-office requirements being instituted, with NO consistency as to which groups must work in the office and which get to remain fully remote. The inequities are astounding - "We are better together" is shoved down our throats (with 0 supporting data) ... but then does not apply to everyone. Why are groups like Global Delivery Services, made up of ALL customer-facing implementation teams, entirely remote??? Why is HR nearly all remote with NO office presence (except maybe a few at headquarters), when the managers and employees they are supposed to be here to support are in-office??? Managers are repeatedly put in impossible positions to have to sell our employees on constant changes, re-orgs, restructures, return to office policies, layoffs, new strategies, you name it - none of which we have had any say in or heads up on, and all of which create significant distraction and disruption to the never-ending workload and pressure that our teams are under to perform at the highest level. It is truly exhausting.

Explore other reviews about UKG

1.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

There was once a great company named Ultimate Software, it was destroyed by a hostile takeover from H&F, a private equity firm, and a merger with Kronos to become UKG. There are very few Pros since that time.

Cons

When this company was Ultimate Software, prior to the takeover from H&F and the merger with Kronos, it was a world class company with top shelf people. The company Motto was "People First" and they truly lived by that motto, never a layoff, great working environment and stealer benefits. Since the takeover and subsequent merger with Kronos, to become UKG this company has taken a path of "Money First", which is understandable given the greedy nature of Private Equity Firms like H&F. They have systematically closed most of the offices across the US and have been expanding their footprint in Noida India, for obvious reasons. The leadership that has been put in place by H&F is clearly focused on IPO. And we all know what that means, clean up the books and make the company look as good on paper as possible. Can you say "Lipstick on a Pig". This was once a great company when it was run by Scott and Viv but now it has gone the way of the Private Equity management and is heading for a great fall.

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