Worst Decision of My Life. - Customer Service/Return Desk Associate UM Wireless Employee Review

1.0
8 Feb 2019
Recommend
CEO approval
Business outlook

Pros

There were only a few good apples in that company.

Cons

They make you sit through meetings every week about how much you matter and how much they make as a company, and then treat you like you are a number and not a person. They do not care about you or how hard you work or your loyalty or how hard it is for you to live on your income. They make known through various indirect (and sometimes direct) ways how little they care about you. I dedicated an entire decade of my life to this company, going through three different departments by my choice to expand my knowledge and usefulness to the company, only making $16.50 by the end of it (an ENTIRE TEN YEARS... finally getting like a $2 raise my last half year or so -- so really only about $14.50 until the end -- because I kept raising a stink about it) before I finally left. The atmosphere is completely imbalanced, and the people on the top floor see things entirely different than how they are. People get threatened and antagonized daily, and upon reporting, HR just turns a blind eye. I never felt like I could take time off when in the Returns department, because everything was very time sensitive, and there is only one other person that does that job (but not your share of it -- and he works his BUTT off to do his own), but upon leaving, I decided to give them two week's notice, and ask if they could consider giving out even just a portion of my earned (accrued) PTO (I had about 100 hours) to which I was told by my manager (word-for-word), "they told me you can't get it. They're not going to do anything to help you." Ten years, people. "They're not going to do anything to help you." No one has your back. No one cares about you. They never will. Please avoid this company if you care about yourself.

Explore other reviews about UM Wireless

5.0
11 May 2022
Recommend
CEO approval
Business outlook

Pros

We have resources now that we only dreamed of having when I started in this job almost 11- years ago. They only get better as leadership discovers them. We are offered salary/commission (uncapped), benefits, 401K with matched contributions, President's Club for top performers, full access to the President and CEO. Feedback is always welcomed and often used. The Area Directors and RSDs are some of the best in the business . I am so happy and grateful to be working for them and will continue to give it my all.

Cons

I share the same con as some of the others. The main carrier we work with is having some struggles, which makes our jobs more difficult but Marceco does all they can to be apart of the solution and not the problem.

4.0
2 Oct 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hybrid schedule, Not micro managed

Cons

Still required to be in office

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