A great company but a toxic department to work in. - Senior Customer Service Specialist UPM-Kymmene Employee Review

2.0
23 Nov 2021
Recommend
CEO approval
Business outlook

Pros

Finnish mgmt cares, free lunches sometimes, freebies like mugs and clothes sometimes as well

Cons

I worked in the customer service department and it was run like a boot camp. The employees were very nice and caring but the department was run like a drill exercise every day where it was highly micromanaged. It was not an understanding work environment as to the day-to-day issues that customer service faced. It was very conflictive indeed. I know the employees would try to fulfill their daily tasks but they were always being called into the office and micromanaged. Highly stressful with little work/life balance.

Explore other reviews about UPM-Kymmene

5.0
15 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Good pay and flexible on time off. Great benefits and retirement.

Cons

It is a paper manufacturer that makes paper for printing which is a tough and shrinking business.

2.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

Teams in North America are the hardest working individuals. They have incredible talent and are extremely supportive.

Cons

Every part of UPM is controlled and ran by management in Europe. This means that the teams in other regions are stifled, siloed, and become stagnant. This alienates innovation and process improvement, perpetuating an atmosphere where talent cannot be maintained or grow.

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