Pros
-Overall a nice group of hard working professionals
-Free lunches every other week along with free vending snacks/coffee
-Direct access to the CEO who welcomes feedback and your comments at will
-Office is located in nice suburban area with easy access to highways, restaurants, retail, etc.
-Decent pay and benefits
Cons
-Was promised stock options but never received
-Upper management plays favorites to longer tenured employees and is based more on personal friendships rather than professional ones.
-Lots of sales team turnover
-Many important decisions are made last minute from the top which trickles down to make everyone scramble at the last minute
-Company always seems to be in crisis mode with an "All Hands on Deck" approach
-Too much attention and dependence on only "hitting the numbers"
-Customer service overall is average at best
-Many staff members are forced to work nights, weekends, and even holidays with no extra pay when the company struggles
-Work/life balance seemed to go out the window more recently
-More than 1 occasion of a disgruntled employee causing incidents that caused current employees to be warned about their general safety
-Lots of internal and unnecessary office politics
-Many internal processes are flawed causing customer frustration and reason to terminate contracts
-Paycheck errors on multiple occasions
-Vendors are paid late