They don’t care - Collections Specialist USCB America Employee Review

2.0
30 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Work from home holiday pay

Cons

Communication with management is not good , no structure , bonus is hard to achieve, no overtime

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USCB America Response
2mo
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations, particularly regarding communication and structure. We recognize how important clear guidance, achievable goals, and consistent support are for our team members. Your comments about training, bonus structure, and opportunities for overtime are valuable, and we are actively working to improve in these areas. We appreciate you acknowledging the benefits offered and will use your feedback to continue making meaningful improvements.

Explore other reviews about USCB America

5.0
16 Sept 2023
Recommend
CEO approval
Business outlook

Pros

The company itself it’s transparent with all that it offers starting with their benefits and incentives. The best perk is the fact that they are an employee owned company and the day you retire you have a vested amount for your future. They provide you with all their policies up front so you learn, listen and grow successfully in your position. I love to help promote the use of their tools that made be successful in my position. And the management team was there to help me reach my goals. Key to me was having great communication with management that I noticed improved my growth and experience. In addition I surrounded myself with smart, humble and hard working people that made me excel.

Cons

There are times where I felt stuck with repetiveness but once I was open to change, I took advantage of it to grow and tried something else. The company has grown so quickly that it took me a bit to catch up. I had tunnel vision that I didn’t give in to the change so i made it difficult for myself. But once I noticed the great improvements in all areas I grew to learn that the change was needed.

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USCB America Response
2y
Thank you for the 5 stars and taking the time to provide us with feedback on your experience with USCB. We care about all our employees like family; it is our culture and who we are as an organization!
3.0
1 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good schedule, get to work remote.

Cons

Too much micro-managing and more than 1 supervisor.

avatar
USCB America Response
2mo
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. At USCB, we aim to provide a supportive and structured work environment. While certain policies, including attendance and training expectations, are in place to support operational needs, we understand that experiences can vary. We appreciate you highlighting our schedule and being able to work remote as a positive and wish you the best in your future endeavors.
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