Does USCB America pay their employees well?

According to anonymously submitted Glassdoor reviews, USCB America employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at USCB America. This rating has improved by 17% over the last 12 months.

How satisfied are employees working at USCB America?

30% of USCB America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USCB America 2.4 out of 5 for work life balance, 2.3 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at USCB America?

Customer Service Representative (11) , Collector (9) , Debt Collector (3) , Medical Biller (3) , Administrative Assistant (2) , Collections Specialist (2) , Collector II (2) , Customer Service Representative (CSR) (2) , Insurance Follow-Up Representative (2)

What are the pros of working at USCB America according to real employee reviews?

"People are awesome you make great friends" ((in 5 reviews)); "Cool coworkers Fairly easy work" ((in 3 reviews))

What are the cons of working at USCB America according to real employee reviews?

"pay, bad management, little to no chance for advancement" ((in 10 reviews)); "Clearly exploit uneducated people for low pay" ((in 6 reviews)); "Managers are always late to respond to questions while on a call." ((in 3 reviews)); "Upper management is rude and unapproachable." ((in 3 reviews))

Skip to content Skip to footer

Notifications

USCB America

USCB America Reviews

2.3

30% would recommend to a friend

(75 total reviews)

Albert Cadena

44% approve of CEO

26% positive business outlook

Ratings by category

2.6

Diversity and inclusion

2.4

Work/Life balance

2.4

Compensation and benefits

2.3

Culture and values

2.3

Career opportunities

2.2

Senior management

USCB America has an employee rating of 2.3 out of 5 stars, based on 75 company reviews on Glassdoor which indicates that most employees have an average working experience there. The USCB America employee rating is 33% below average for employers within the Healthcare industry (3.4 stars).

Reviews by job title

75 reviews

3.0

1 Mar 2026

Okay for experience

Billing representative i

Recommend

CEO approval

Business outlook

Pros

Good schedule, get to work remote.

Cons

Too much micro-managing and more than 1 supervisor.

USCB America Response

2mo

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. At USCB, we aim to provide a supportive and structured work environment. While certain policies, including attendance and training expectations, are in place to support operational needs, we understand that experiences can vary. We appreciate you highlighting our schedule and being able to work remote as a positive and wish you the best in your future endeavors.

1.0

16 Feb 2026

Apply if you dare

Customer service representative

Recommend

CEO approval

Business outlook

Pros

It is a job...lol definitely not the job

Cons

Managers are always late to respond to questions while on a call.

USCB America Response

2mo

Thank you for taking the time to share your feedback. We understand how critical timely support is, especially when assisting customers and we are actively working to improve responsiveness across our teams. Your comments on training are also appreciated. USCB America does provide a 3-4 week hands on training during the introductory period. We are continuously enhancing our programs to better support employee success. We will use your feedback to continue making meaningful improvements.

2.0

30 Nov 2025

They don’t care

Collections specialist

Recommend

CEO approval

Business outlook

Pros

Work from home holiday pay

Cons

Communication with management is not good , no structure , bonus is hard to achieve, no overtime

USCB America Response

2mo

Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations, particularly regarding communication and structure. We recognize how important clear guidance, achievable goals, and consistent support are for our team members. Your comments about training, bonus structure, and opportunities for overtime are valuable, and we are actively working to improve in these areas. We appreciate you acknowledging the benefits offered and will use your feedback to continue making meaningful improvements.

Viewing 1 - 3 of 75 Reviews