blah place to work - Customer Service Representative USRES Employee Review

This is like a big family. Really wonderful employees that actually like each other and collaborate. Everyone works hard and managers are hands on so support is easy to get here. They have some good perks for us and the Benefits are generous.

I think the downside is our niche in the market means that we are under a lot of pressure for time and production. That can be hard to handle when customers are upset and demanding.

the people are great to work with

there are no raises not even cost of living. Requesting a raise often results in being viewed negatively, with some employees subsequently marked for layoff. Additionally, management engages in excessive micromanagement, including monitoring breaks and lunch periods, despite employees being salaried professionals.