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United Airlines

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Flight Attendant Interviews - Put Your Best Foot Forward - Flight Attendant International Purser United Airlines Employee Review

5.0
8 Oct 2022
Recommend
CEO approval
Business outlook

Pros

I have been with United Air Lines 16 years and I have never seen our airline grow so fast with an upward trajectory. We are welcoming new aircrafts to our fleet and announcing new routes to Middle Eastern, European and Latin American countries in such short time post pandemic. From 1 to 10 I would rate our CEO an 8. At United Airlines we foster a unified, working together culture. There are many changes that are going into effect at this time. Our management is focusing heavily on uniform appearance standards, how we show up, and how we present our image and United brand to the flying public. There is a huge focus on customer satisfaction scores that focus on our image and the level of professional service we deliver. Above all, safety is number one at United. Every employee plays an important individual role at United Airlines. Strict policies and policies are outlined to ensure employee accountability. I would say this is an exciting time to be part of United Airlines. We are connecting people and uniting the world.

Cons

As expected, you will be on reserve for quite some time. You must be flexible and adaptable and be ready to be called out within 4 hours of your flight assignment. More often crew scheduling will call you out in the middle of the nights for early morning departures with long duty days, all while maintaining your professional uniform appearance standards. They are really focusing on a hair up and tied back immaculate uniform appearance standards. If you have a hard time with being on time, dependable, customer oriented, following policies and procedures, being professional in front of customers, and complying with uniform guidelines you should not apply.

Explore other reviews about United Airlines

5.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

good pay , good hours, good co workers

Cons

stop the favortism and be fair in schedule

3.0
22 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

United is genuinely a good place to work in a lot of ways. The dev side has strong leadership, the work is interesting, and there are real engineers doing real things. When I started, I was proud to tell people where I worked.

Cons

The Quality Engineering org has gone downhill fast since the leadership change about two years ago. It's hard to overstate how much the culture has shifted. The focus now is almost entirely on offshoring roles to India, and the US team has been quietly squeezed—people being nudged toward retirement, others suddenly finding themselves with negative performance feedback after years of solid work. It doesn't feel issue-driven, it feels like a headcount strategy with a polite cover story. On top of that, we spent most of last year implementing process changes that look impressive in a slide deck but don't actually move the needle. Meanwhile, the QE org has drifted away from what the dev leadership is actually trying to build. We're solving problems no one asked us to solve while the real priorities sit on the side. It's frustrating to watch, especially when you know what this team used to be capable of. The day-to-day environment has gotten noticeably toxic. People are checked out, the good ones are looking, and there's a real sense that institutional knowledge is being treated as disposable.

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