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Thank you for taking the time to share your experience. I want to address some of your concerns while offering additional context.
First and foremost, employees submit reviews on Glassdoor and other platforms voluntarily. These reflect genuine experiences within our organization.
While we typically don't respond to negative reviews, we are doing so this time primarily for the benefit of prospective sales candidates. We'd also like to extend an open invitation from our CEO if you'd like to discuss your experience further. Regardless of the claims' validity, there's an underlying experience that prompted your review, and we'd like to understand it better to prevent similar experiences for others in the future.
Regarding the turnover rate you mentioned on the Vendor BDR team, it's essential to clarify the nature of this role. Vendor BDR positions are entry-level roles filled by interns, and as such, they are fixed terms of employment. These internships provide valuable learning experiences, and most candidates who are successful in the interview process do very well and make a competitive hourly wage plus commission. More than 20% of our BDR interns have extended their term or returned to us for another internship. Additionally, we have hired two Vendor BDR interns as full-time employees on our Customer Success teams, and both are still with us today. We are proud of their growth within our organization.
Achieving sales targets anywhere will likely be challenging but realistic. An internship with us offers individuals the opportunity to explore this field. Sales can be tough, but it's also a field where new graduates can earn six figures in their first year. We continuously evaluate our targets to ensure they are attainable, striving to provide a fair and motivating compensation structure, which we regularly review and refine as needed.
You mentioned the need to "steal leads," which is an unfortunate viewpoint. I want to reiterate that there is never an excuse for unethical behavior, and we have a zero-tolerance approach to such matters to uphold our team culture - as a former employee, you should know this.
I'm genuinely sorry that you had a negative experience with us, and I hope you have found a better-suited opportunity. If you have any further concerns or suggestions, please contact our CEO, Head of Sales, or HR department.
We wish you well.
-Neel Bali, Head of Sales