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      Victoria's Secret

      Engaged employer

      Victoria's Secret reviews

      Flexible hours and supportive team, but rude customers inevitable - Customer Service Representative Victoria's Secret Employee Review

      4.0
      17 Apr 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible work time as long as you hit your minimum hours, so there is work life balance. Hands on help with co-workers and team leads any time you need it. Constant employee gratis to try out new products every few weeks. Most of the customers are actually really sweet, and you get to shop with people. The talkative old ladies are my favorites!

      Cons

      The rude customers that treat you like dirt. A lot of customer just want to take advantage for free gift cards and coupons without returning products. So many claims of "defective" items without proof of purchase! Pay for this could also be better, $15/hr isn't great when you get yelled at for small things

      Explore other reviews about Victoria's Secret

      5.0
      29 Mar 2026
      Salea associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly staff. Great benefits. Great pay.

      Cons

      Nothing negative to say here

      1.0
      18 June 2026
      Digital
      Recommend
      CEO approval
      Business outlook

      Pros

      Have met some amazing coworkers. Brand itself is fun.

      Cons

      Sudden Return to Work mandate 3 days in NY or OH SIX years after COVID. Any current employees outside of those states are being let go if they don’t uproot their lives and relocate. Many employees in those states built their lives around what seemed to be a permanent remote flexibility arrangement (most companies went back in 23). When Hillary Super came on she even stated in one of her first Q&A’s on remote work that where people do their jobs wasn’t a big concern for her as long as we continued to drive the business forward. The business is doing the best it ever has in the last five years. Leadership reasoning for mandate is continuing to fall flat. Mandate came absolutely out of NOWHERE.

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