Terrible - Anonymous employee Victoria's Secret Employee Review

1.0
19 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Experience in many areas. Sales, customer service .. etc There really aren’t any unfortunately. Company needs to take note of these terrible reviews.

Cons

Overall awful place to work. The management is hired based on favoritism and to keep the company “diverse”. Managers can’t form complete sentences to give direction.. also takes it upon themselves to make themselves at home literally in the office..... upper management NEEDS to pay closer attention to what goes on in he stores. The pressure to sell and make unrealistic goals is unimaginable when the compensation is horrid. The work-life balance is non-existent considering you will be there every single weekend and if you god forbid need a day off for an important event or emergency you will get guilt tripped how you’re not a reliable associate. Be prepared to receive an imaginable about of texts and calls during off hours if you are part of management. Store manager twists her only stories to try to make herself sound smart which is a long shot. Borderline harassed and abusive store manager with absolutely not brain and the most unprofessional manager I’ve ever can across in my life. No communication skills. I wouldn’t recommend this brand at any level.

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5.0
28 Jan 2026
Recommend
CEO approval
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Pros

Benefits, discounts, structure and culture

Cons

Mall hours can be tough

3.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote, work-life balance, easily post shifts and get vto if you want it

Cons

Hours fluctuate way too much, and repetitive, brainless type of calls. You're walked all over, and have to play stupid with customers because of their "assume good intent" policy, but WOW the amount of people who take advantage of this wild. You will see hundreds of dollars refunded on numerous back-to-back orders of the same person claiming they didn't get their package, or coupons and gift cards, nonstop, with customers always complaining. The complaints from customers still in store on their treatment from store managers and supervisors are shocking, I've had calls hearing those workers yellling at customers. The type of work and level of needing to play stupid is just not for me. I also didnt care for never getting a straight answer from managers, trainers, higher-ups. Everything is always beating around the bush. One time hours were cut back a lot, and they blamed the tariffs that the president imposed, which made no sense. Come to find out from a long-term employee that it was just the usual slow time. It's a weird work environment that you just can't take seriously. If you want remote work, take it for the experience on your resume, but move on.

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