It's okay if you can keep calm. - Customer Care Specialist Victoria's Secret Employee Review

4.0
31 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Decent hours and they're very lenient with how you operate "your online store". Everything is simple to learn but a bit of a curve when you have to do everything off script until you learn your own way of selling and servicing.

Cons

The customers. Every customer thinks it's their god given right for free shipping on their order because they decided to call you on the phone instead of placing their order normally. Lot's of coupon abuse and if they don't get their way they cry for a manager until you have to bend knee to service them. Asking for a supervisor takes a while since everyone wants them and even they don't want to speak to customers most of the time and try to feed you the information they find. This is probably only going to affect men who try to work here like myself, but, you get hung up on a lot and even talked down to a bit when trying to help a customer make a recommendation or sale. I understand not everyone shopping at VS is thinking a man is going to answer the phone but I can do the same thing anyone else can.

Explore other reviews about Victoria's Secret

5.0
29 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff. Great benefits. Great pay.

Cons

Nothing negative to say here

1.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Have met some amazing coworkers. Brand itself is fun.

Cons

Sudden Return to Work mandate 3 days in NY or OH SIX years after COVID. Any current employees outside of those states are being let go if they don’t uproot their lives and relocate. Many employees in those states built their lives around what seemed to be a permanent remote flexibility arrangement (most companies went back in 23). When Hillary Super came on she even stated in one of her first Q&A’s on remote work that where people do their jobs wasn’t a big concern for her as long as we continued to drive the business forward. The business is doing the best it ever has in the last five years. Leadership reasoning for mandate is continuing to fall flat. Mandate came absolutely out of NOWHERE.

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