Pros
Fun being part of the Virgin brand, neat office, travel opportunities.
Cons
Richard Branson once said "Clients do not come first, employees come first. If you take care of your employees, they will take care of your clients." Virgin Voyages painted itself as a company that adhered to this quote, but the longer I was with them, the more it proved to not be the case--they'll take away your off days for "required overtime" with no rhyme or reason, and don't seem to care about the fact that you're meant to have a life outside of work. They'll breach your work contract by suddenly opening on company holidays, with no indication that they'll reimburse you that holiday, then subtly threaten that if not enough people volunteer, you'll be forced to work...on a day you were told you were going to have off. Not to mention, the communication is absolutely abysmal. I was told three different things by three different people for the same situation. I was also told certain things in my training, only to be told it's wrong later. They seem to be busier than they anticipated, which has caused some schedule changes--which is fine! Good for them! But they've been absolutely terrible at relaying this to us. They'll change our whole schedule for the week with 48 hours notice, and leave us to re-plan all of our appointments and off-day errands...with no remorse, either! They also do not listen to their employees. They claim "Family Love" but I've yet to see it. The employee base collectively complained of being tired, overworked, and understaffed, and what did they do? Released a big promotion earlier than normal! Real nice "Family Love" there. All in all, the upper management has some serious work to do. If they want to market themselves as a company that gives a single hoot about their employees, they need to start acting like it.