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      Visual Comfort & Co.

      Engaged employer

      Visual Comfort & Co. reviews

      Consistent Red Flags - Customer Service Visual Comfort & Co. Employee Review

      2.0
      7 Feb 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      - Under normal circumstances, pay and bonuses are within reason. - Beautiful office. - You are able to make what you want out of your career if you are the type of person to assert yourself and show interest.

      Cons

      - Customer Service can be a black hole. The expectations are endless and without direction. No matter what type of effort you make, it will always seem like you are being punished. - Heavy workload with long, hours which can include working 6-7 days a week. - Training is little or non-existent. The training can best be described as a blind person leading another blind person through a busy traffic intersection. - Upper management is terrible at communicating both within customer service as well as other departments. - Despite constant concern and feedback regarding workloads and moral, the constant response could be summed up as “deal with it”. - A member of management had unfortunately passed away suddenly, and the chain of events/communication both during and after the event could be described as callous.

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      Visual Comfort & Co. Response
      1w
      Thank you for taking the time to share such detailed feedback about your experience. We appreciate your recognition of our compensation, workplace environment, and the opportunities available for those who proactively seek growth. We also take your concerns seriously—particularly around workload, training, cross-department communication, and support within Customer Service. As we’ve continued to grow, feedback like yours reinforces the importance of clearer direction and stronger onboarding and training. Regarding communication and leadership during difficult moments, these situations are never taken lightly, and we continue to reflect on how we can lead with greater empathy and transparency. Your feedback has been shared with leadership and is part of our ongoing efforts to improve how we support our teams as the company evolves. We appreciate the time you spent contributing to the organization and wish you continued success moving forward. Visual Comfort and Co. Management Team

      Explore other reviews about Visual Comfort & Co.

      5.0
      11 May 2026
      Development specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Very rewarding - Interior Design industry experience and involvement

      Cons

      Not much career development but great it you enjoy the same position over time

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      Visual Comfort & Co. Response
      1w
      Thank you for your feedback—we’re glad to hear you’ve found the work rewarding and valuable for your design experience. Providing growth paths and development opportunities is important to us, and feedback like yours helps us continue to develop our employees. Your feedback has been shared with leadership for review. Thank you for being part of the team and for helping us improve. Visual Comfort and Co. Management Team
      1.0
      4 Apr 2026
      Order picker
      Recommend
      CEO approval
      Business outlook

      Pros

      There is nothing good about this company.

      Cons

      I was told by Proman agency that my job title would be as an order picker. Management didn't train me to be an order picker instead they have me do something else. I started Monday March 30th 2026 and worked there unit Friday April 3rd 2026.Just for a week. Today as of Saturday April 4th Proman texted me and said that my assignment with company is finished there for i can not continue working at Visual comfort in Skokie illinois any longer. Do not waste your time going to this kind of place to work, as matter of fact do not go through any agency to get a job. Go directly through a company to get hired. This company is a joke. It's a revolving door where people are coming and going left and right. They don't train people. It's a toxic environment. Very very very strict and a low paying job. And I heard very low pay increase if you survive at this bogus place. Next day you might not have a job. Also there is favoritism to a certain people. Bottom line is "JUST DO NOT EVEN THINK ABOUT IT"

      1
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      Visual Comfort & Co. Response
      1w
      Thank you for sharing your feedback. Our goal is to provide clear job assignments, proper onboarding, and a respectful workplace. Staffing assignments are coordinated through our agency partners, and occasionally assignments may change. In some situations, assignments may not ultimately be the right fit for either the individual or the business needs at that time. We are continually working to improve training and communication. Your feedback has been shared with leadership for review. We appreciate you taking the time to provide your perspective and wish you the best in your future opportunities. Visual Comfort and Co. Management Team
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