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Vital Call Center Link

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Improve processes before anything else - Recruiter Vital Call Center Link Employee Review

1.0
21 Aug 2023
Recommend
CEO approval
Business outlook

Pros

The work-from-home setup is a definite plus, especially considering the current work environment. Colleagues are generally friendly and cooperative, creating a positive atmosphere. ,

Cons

First, the company's longevity of almost 20 years is impressive, but it seems like it's stuck in time when it comes to processes. Everything is still heavily automated, and there's a lack of investment in modern tools and technology. As a recruitment firm, the absence of paid portals hampers our efficiency and effectiveness, making it difficult to stay competitive in the industry. The most frustrating aspect is the disparity between the amount of manual work we're expected to do and the relatively low salary offered. It's disheartening to put in extra effort without being adequately compensated. Additionally, the management's lack of attentiveness to employee needs is disappointing. Feedback often falls on deaf ears, and decision-making appears to happen behind closed doors without considering the input from those directly affected. Micro-management is a common theme here, which unfortunately takes precedence over the much-needed process improvements. This stifles creativity and autonomy, leaving little room for employees to contribute their ideas or take ownership of their work. The size of the company could also be a hindrance if you're looking to advance in your career. Opportunities for growth seem limited, and the lack of mentorship and career development programs make it challenging to see a long-term future here. In summary, its has limited perks, like the remote work arrangement and pleasant colleagues. Nevertheless, the outdated processes, low salary relative to the workload, and managerial inattention to employee concerns are major drawbacks. If you're seeking a company that actively invests in its employees, values innovation, and offers clear paths for career progression, you might need to consider other options.

Explore other reviews about Vital Call Center Link

1.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

The only good thing about this company is WFH arrangement.

Cons

- The tools are extremely limited and they rely on job sites that offer free job posting. How can you compete with other recruitment firms and how can you deliver the needs of your client on time if your team is not equipped with the necessary tools? Expect to work long hours each day if you work for this company. It is extremely hard to get qualified candidates if you're only using passive sourcing (especially for niche & technical roles). - The absence of the necessary tools will, of course, affect the performance of the team and the management sees it as incompetence rather than viewing it as a neglect on their part. - The management doesn't seem to know what they're doing. KPIs are regularly changed which I see as unnecessary. They call it process improvement but it doesn't really improve anything and only caused confusion among employees. - The management is very incompetent - They do not know how to address important issues within the operations. Some of the managers call themselves coach but the problem is they do not know how to "coach" employees. - The culture is extremely toxic and the HR is not doing anything to change it. In fact, the HR team of this company seems to support this kind of environment. The Senior Operations Manager has done a lot of things that are against labor laws but the HR didn't do anything about it. - Their attrition rate is extremely high. 2 - 3 employees leave the company each month while I was connected to this company. This is not normal.

5.0
21 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Good training ground and exposure in recruitment because of the vast client list.

Cons

Possibly the ops processes but overall good

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