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Vital Call Center Link

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Vital Call Center Link Reviews

2.6

40% would recommend to a friend

(24 total reviews)
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Paolo Manuel

73% approve of CEO

37% positive business outlook

Vital Call Center Link has an employee rating of 2.6 out of 5 stars, based on 24 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Vital Call Center Link employee rating is 32% below average for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

24 reviews
1.0
18 Sept 2023
Recommend
CEO approval
Business outlook

Pros

WFH for now. There's literally nothing else.

Cons

Trash management. Just look up the negative comments in Aug. 2023. That sums it up. They enforce this "Toxic Positivity" and try to make you believe that it's just our imagination as to why the company is failing badly when in fact, it's the fault of the CEO, SOM and those who sit higher in their throne. The KPI's kept on changing every 1 to 3 Months because they fail to recognize the focal point of the areas to improve. They enforce the idea of Scrubbing or going back to Old Candidates as the main source of getting leads when in fact, it should be combination of Both Database candidates and Job Portals posting. Here's the kicker, their so called "ATS" is prone to many glitches that's been going on for more than a year now and prone to hacking as well so yeah, think twice about this company. The CEO has this Superiority Complex thinking he's above everyone else and just commands everyone like he pays 1 Million dollars per head. PFFT! What a total joke! Relies more on Free Job Ad Portals. HOW ARE YOU GOING TO COMPETE WITH JUST LIMITED LEAD GENERATION SOURCES? YOU GUYS ARE DELUSIONAL. Don't get me started with the Incentives. The notion of "You're not getting higher incentives not unless that whole company reaches the target" despite you exceeding revenue goals is just bizarre. They're earning by the millions and yet you only get what, just crumbs for those?? Heck, the Other department even got dissolved because of the Management's negligence. Do yourself a favor and just close your business if you're this cheap. Health care coverage is even a joke! What a shame!

1.0
7 Feb 2024
Recommend
CEO approval
Business outlook

Pros

The primary strength of this company lies in its fun and collaborative colleagues, making the work environment positive and enjoyable.

Cons

1. This company's approach to hiring is outdated, relying solely on free job portals. 2. The high turnover rate and lack of employee retention initiatives indicate a challenging work environment. They change recruitment executives every two to three months. 3. Toxic positivity prevails, masking underlying issues, and unrealistic KPIs add to the strain. 4. ATS glitches contribute to inefficiencies, and micromanagement stifles autonomy. 5. The paltry 150 pesos snacks for the Christmas Party reflects a lack of investment in employee well-being. 6. The switch from Viber to Telegram for internal communication suggests cost-cutting measures, raising questions about the company's commitment to effective collaboration.

Viewing 1 - 3 of 24 Reviews

Glassdoor has 25 Vital Call Center Link reviews submitted anonymously by Vital Call Center Link employees. Read employee reviews and ratings on Glassdoor to decide if Vital Call Center Link is right for you.