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Vital Call Center Link

Is this your company?

Honestly, If I can rate it a "0", I would - Recruitment Executive Vital Call Center Link Employee Review

1.0
18 Sept 2023
Recommend
CEO approval
Business outlook

Pros

WFH for now. There's literally nothing else.

Cons

Trash management. Just look up the negative comments in Aug. 2023. That sums it up. They enforce this "Toxic Positivity" and try to make you believe that it's just our imagination as to why the company is failing badly when in fact, it's the fault of the CEO, SOM and those who sit higher in their throne. The KPI's kept on changing every 1 to 3 Months because they fail to recognize the focal point of the areas to improve. They enforce the idea of Scrubbing or going back to Old Candidates as the main source of getting leads when in fact, it should be combination of Both Database candidates and Job Portals posting. Here's the kicker, their so called "ATS" is prone to many glitches that's been going on for more than a year now and prone to hacking as well so yeah, think twice about this company. The CEO has this Superiority Complex thinking he's above everyone else and just commands everyone like he pays 1 Million dollars per head. PFFT! What a total joke! Relies more on Free Job Ad Portals. HOW ARE YOU GOING TO COMPETE WITH JUST LIMITED LEAD GENERATION SOURCES? YOU GUYS ARE DELUSIONAL. Don't get me started with the Incentives. The notion of "You're not getting higher incentives not unless that whole company reaches the target" despite you exceeding revenue goals is just bizarre. They're earning by the millions and yet you only get what, just crumbs for those?? Heck, the Other department even got dissolved because of the Management's negligence. Do yourself a favor and just close your business if you're this cheap. Health care coverage is even a joke! What a shame!

Explore other reviews about Vital Call Center Link

1.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

The only good thing about this company is WFH arrangement.

Cons

- The tools are extremely limited and they rely on job sites that offer free job posting. How can you compete with other recruitment firms and how can you deliver the needs of your client on time if your team is not equipped with the necessary tools? Expect to work long hours each day if you work for this company. It is extremely hard to get qualified candidates if you're only using passive sourcing (especially for niche & technical roles). - The absence of the necessary tools will, of course, affect the performance of the team and the management sees it as incompetence rather than viewing it as a neglect on their part. - The management doesn't seem to know what they're doing. KPIs are regularly changed which I see as unnecessary. They call it process improvement but it doesn't really improve anything and only caused confusion among employees. - The management is very incompetent - They do not know how to address important issues within the operations. Some of the managers call themselves coach but the problem is they do not know how to "coach" employees. - The culture is extremely toxic and the HR is not doing anything to change it. In fact, the HR team of this company seems to support this kind of environment. The Senior Operations Manager has done a lot of things that are against labor laws but the HR didn't do anything about it. - Their attrition rate is extremely high. 2 - 3 employees leave the company each month while I was connected to this company. This is not normal.

5.0
21 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Good training ground and exposure in recruitment because of the vast client list.

Cons

Possibly the ops processes but overall good

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