Avoid Customer Success here if possible - Customer Success Manager VitalSource Technologies Employee Review

-Below average pay/benefits -No training/onboarding -Internal systems/workflow are a mess -Customer Success here isn’t actually Customer Success -Be prepared to have the blame shifted on you if you make a mistake that was out of your control/purview instead of recognizing it as a gap in training. What do they do instead? Paint a target on your back, have you do little side projects that are due weekly, for what? It felt like I was in school not at work. -It’s never enough to keep leadership satisfied -Micromanaged disguised as a way of team building and always staying in the loop with each other.