4.0
5 Apr 2018
Anonymous employee
Current employee, more than 1 year
Flossmoor, IL
Recommend
CEO approval
Business outlook
Pros
The nicest co-workers you could ask for. Friendly and approachable management. Almost all the callers are in a good mood and it's rare to have to deal with anyone really angry, which is nice for a customer service job. Flexible hours. Casual dress.
Cons
I cannot put into words how extremely frustrating and stressful it is when it's busy. Calls keep piling up, waiting to be answered, and there aren't nearly enough people staffed to answer them all. The software is sometimes buggy and uncooperative. No benefits or PTO, even for people working full time.