An outstanding place to work, except when it's busy. - Anonymous employee W5 Golf Employee Review

4.0
5 Apr 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The nicest co-workers you could ask for. Friendly and approachable management. Almost all the callers are in a good mood and it's rare to have to deal with anyone really angry, which is nice for a customer service job. Flexible hours. Casual dress.

Cons

I cannot put into words how extremely frustrating and stressful it is when it's busy. Calls keep piling up, waiting to be answered, and there aren't nearly enough people staffed to answer them all. The software is sometimes buggy and uncooperative. No benefits or PTO, even for people working full time.

Explore other reviews about W5 Golf

5.0
30 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Owners are great people who genuinely care about employees.

Cons

24/7 operation makes for a lot of potential for weekend/holiday interruptions, but that's known going into the role.

2.0
24 July 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Small team setting and flexible time. Not much else to say other then don't expect this to be a job that will pay the bills.

Cons

Quality Control is handled by one person in the office, there is not a system available to professionally review quality so it becomes a hostile environment for all involved. There is poor communication regarding who is in charge so during shifts hostilities are even high with multiple arguments. HIGH TURN OVER RATE! HIGH TURN OVER RATE! HIGH TURN OVER RATE! HIGH TURN OVER RATE! Training is all done by videos and expect most of training must be done on your own per management try to keep u down by not disclosing full requirements of certain tasks. This is a small company and management has been here from the beginning so even interview if you want to be in management. If you have call center experience then this place will be very very very very unprofessional environment.

4
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