Pros
- Flexible work environment - Day to day work is autonomous as long as you hit your KPI's - Great product
Cons
- Clunky management, at times it feels like they are micro-managing, it is also very inconsistent and hard to get any follow up on issues which are important to staff; in certain instances it has been necessary to bypass management and go straight to the person who can assist - No professional development - the company has not invested in any official training for staff, there are no manuals for new starters and for employees that have been with the company for a while, no continuous development and minimal career progression - Inefficient management - creating countless Excel spreadsheets for information which can be accessed via our CRM reporting, countless meetings for issues which can be resolved via email - No investment in team building activities, no acknowledgement for staff who have done a great job - "Customer comes first" - the numbers come first, management are so far removed from clients and don't really understand their challenges, very narrow view - Training and development is very focused on the content and product rather than sales tactics, personal skills or an overall understanding of the different client functions and industries - No transparency on company plans on an operational level so staff are constantly in the dark as to direction of growth - As a creative company it is quite an uninspiring place to work and whilst we are given 'creative freedom', to try and get approval is too much effort that the momentum with clients usually passes - Working within industries which are suffering financially, no forward planning or considerations involved regarding the political or economical climate - unrealistic goals of renewal rates despite this