Great benefits but reduced hours hurt pay - Customer Service Representative (CSR) WTW Employee Review

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits; a great experience and connection to my management team and colleagues. A lot of tools to help you do your job, i.e., training, ongoing self-learning videos, and management feedback, Also the building is beautiful if you have to come into the office.

Cons

I do not like the reduced hours for the few months out of the year. The pay is good but not if you don't have the hours.

Explore other reviews about WTW

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Great people who excel in their field and enjoyable to work with; good benefits and compensation; good feedback systems

Cons

a little too much email from corporate staff

1.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Learning everything about Life insurance, annuities and health

Cons

They are quite two-faced. Thry gas you up thinking you are doing well then turn around and terminate you for any slight. For instance---you must be on camera during training but we were told if we were sick or not feeling too well, we can ask for accomodation. With the understanding that it would be taken into consideration. Well...it isnt. They throw it back in your face. They do not like criticism. Say something wrong, you're done. They listen in on the classes and even if they think you said something the complete opposite of what was said and taken out of context, they do not care about the truth for you bruised their ego. Do not believe them when they tell you you are doing good during training. Its more about how much you want to be under WTW's influence. In other words, NO CRITICISM IS ALLOWED. I would write more but this should suffice.

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