Enjoy being a contractor, you won't get hired! - Csr1/Contract WTW Employee Review

2.0
28 Jan 2019
Recommend
CEO approval
Business outlook

Pros

Hired on at 15 an hour end of 2018, decent enough pay for the position. Was taking less calls for more money.

Cons

Lied to consistently about hiring practices, entire training class again and again were advised after 6 months if we have the job after seasonal hires are let go at the end of demcember we will be in. December comes and now we have to wait for 3 month reviews to happen to be considered for hire. Wait another 3 months, now their 'hiring process' means you are competing with every contractor in the building for 1 of 3 spots that open annually. Good as a short time gig, be ready to pack your bags when you've had enough, and they do let go of people same day without warning advising they can leave or finish their shift.

Explore other reviews about WTW

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Great people who excel in their field and enjoyable to work with; good benefits and compensation; good feedback systems

Cons

a little too much email from corporate staff

3.0
17 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Paycheck is great, people to work with are generally very intelligent, positive and professional. Many positions are work from home or at least hybrid. Continuous learning is encouraged. Since the company is technically British, it is very inclusive and has several networks to ensure inclusion (although some such as the menopause support group are UK based which isn't surprising as the US doesn't typically care about such things though they should).

Cons

The workload is often insane to put it mildly. You are expected to sort of "do everything". When you are encouraged to speak up if you have too much work, they pretty much tell you "well you just have to figure out how to get it done because we have to give you more work". There is blatant favoritism. Those who are liked are praised for giving detailed answers on calls and granted a month off of PTO while those not as well liked get grilled when they ask for one day off and are told "not to overthink" when they try to provide detailed answers.

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