Temporary Benefits Advisor - Medicare/Affordable Care Advisor - Temporary Benefits Advisor, Affordable Care Advisor WTW Employee Review

1.0
3 Nov 2013
Recommend
CEO approval
Business outlook

Pros

cannot think of any pros for this company and am currently looking for another job as I am very embarrassed to work here there are people with criminal records as the company did not do a drug test or thorough background checker It is close to my home and I do not work weekends

Cons

no benefits except what you pay for on your own - only offers 10,000 max medical coverage that employees pay for! there are no agents who have worked anywhere else so we do not know what we are doing for the most part, very poor training that changes every day. Lots of supervisor arguments on the floor over affordable care, no one knows what they are doing. I have not been paid what they promised and my car has been vandalized in the parking lot. There was an incident of head lice in training and I have learned that I am not supposed to take calls in states where I do not have an insurance license (after I have been doing this since August). Most people only sell the Medigap plan which is the most expensive one for Medicare because they did not pay attention to the carrier plans so the customers are stuck. The management is nonexistent and the call center is very dirty (carpets, chairs and desks have not been cleaned and the equipment breaks down frequently). The company does not honor the bonus or pay structure and there is no longevity. I am hoping to get another job soon.

Explore other reviews about WTW

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Great people who excel in their field and enjoyable to work with; good benefits and compensation; good feedback systems

Cons

a little too much email from corporate staff

3.0
17 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Paycheck is great, people to work with are generally very intelligent, positive and professional. Many positions are work from home or at least hybrid. Continuous learning is encouraged. Since the company is technically British, it is very inclusive and has several networks to ensure inclusion (although some such as the menopause support group are UK based which isn't surprising as the US doesn't typically care about such things though they should).

Cons

The workload is often insane to put it mildly. You are expected to sort of "do everything". When you are encouraged to speak up if you have too much work, they pretty much tell you "well you just have to figure out how to get it done because we have to give you more work". There is blatant favoritism. Those who are liked are praised for giving detailed answers on calls and granted a month off of PTO while those not as well liked get grilled when they ask for one day off and are told "not to overthink" when they try to provide detailed answers.

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