What isn't wrong would be easier to answer.. - Anonymous employee WTW Employee Review

1.0
25 Aug 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Global network is great but it stops there.

Cons

Management is about the poorest I've ever seen. Promoting people into positions that do not have the experience needed to run an office smoothly. Too much "buddy system". No equal advancement. The work just keeps piling on without relief, tho they claim there is.. that's another story. They have allowed their producers to act badly towards the other staff. 401K match is one of the worst in the industry, 3%. Dominic Casserly promised change and to take care of the employees.. all I see is the same blah.. blah.. blah.. sad.

avatar
WTW Response
11y
While your review is not one we like to hear, we do appreciate your feedback regarding your experience at Willis. Regarding your first comment on that the,” Global network is great,” that is one of the reasons we do utilize staff in Mumbai for many of our processes is because it brings the global aspect into play. The transitioning of processes to Mumbai unfortunately does take time to train staff on process that are often foreign concepts, we understand your frustration, but transitions for success do not happen overnight. When it comes to our relatively new CEO, he does want to see all of our staff succeed and that is why the company has rolled out a new core value system just a few months ago. Those values consist of advocacy, respect, teamwork, development and integrity all associates are expected to uphold those values on a daily basis, as discussed as our values training all associates were encouraged to attend at the beginning of summer. We would like the opportunity to speak with you, confidentially, regarding your concerns and how we can work together to rebuild your experience at Willis. This review being anonymous, we have no means to reach out to you directly, could you please either email us at domore.us@willis.com or call us at 1-866-704-5114? Your concerns do matter to Willis’s management team and we would like the opportunity to rebuild your view and show to you we do value all of our associates.

Explore other reviews about WTW

5.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Colleagues are very helpful and provide great mentorship

Cons

Some frustrating internal admin processes that can be a drain on time

3.0
17 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Paycheck is great, people to work with are generally very intelligent, positive and professional. Many positions are work from home or at least hybrid. Continuous learning is encouraged. Since the company is technically British, it is very inclusive and has several networks to ensure inclusion (although some such as the menopause support group are UK based which isn't surprising as the US doesn't typically care about such things though they should).

Cons

The workload is often insane to put it mildly. You are expected to sort of "do everything". When you are encouraged to speak up if you have too much work, they pretty much tell you "well you just have to figure out how to get it done because we have to give you more work". There is blatant favoritism. Those who are liked are praised for giving detailed answers on calls and granted a month off of PTO while those not as well liked get grilled when they ask for one day off and are told "not to overthink" when they try to provide detailed answers.

See reviews by: Helpful|Rating|Date|All